Extended Professional Certificate in Customer Service for the Automotive Industry

Thursday, 19 February 2026 07:13:01

International applicants and their qualifications are accepted

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Overview

Overview

Customer Service

is the backbone of the automotive industry, where a single interaction can make or break a customer's experience. This Extended Professional Certificate in Customer Service for the Automotive Industry is designed for professionals who want to elevate their skills and provide exceptional service to customers.

Learn how to handle customer complaints, resolve issues efficiently, and build strong relationships with clients.


Develop your knowledge of automotive-specific customer service skills, including communication, problem-solving, and conflict resolution.


Gain practical insights into industry-standard customer service tools and technologies.


Enhance your career prospects and take your customer service skills to the next level.


Start your journey today and discover a world of possibilities in customer service!

Customer Service is at the heart of the automotive industry, where a single interaction can make or break a customer's experience. Our Extended Professional Certificate in Customer Service for the Automotive Industry is designed to equip you with the skills and knowledge to deliver exceptional service, driving customer loyalty and retention. You'll learn how to handle complex complaints, build strong relationships, and provide personalized solutions. With Customer Service expertise, you'll enjoy career prospects in dealership sales, service, and management, as well as opportunities in related industries. Unique features include interactive simulations and real-world case studies.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Effective Communication Skills in Customer Service
• Customer Relationship Management (CRM) Systems
• Conflict Resolution and Negotiation Techniques
• Vehicle Sales and After-Sales Support
• Customer Feedback and Complaint Handling
• Product Knowledge and Demonstrations
• Time Management and Prioritization in Customer Service
• Cultural Sensitivity and Diversity in Customer Service
• Digital Communication Channels in Customer Service
• Quality Service Standards and Performance Metrics

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £175
2 months (Standard mode): £150

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Extended Professional Certificate in Customer Service for the Automotive Industry

The Extended Professional Certificate in Customer Service for the Automotive Industry is a comprehensive program designed to equip learners with the essential skills and knowledge required to excel in the automotive customer service sector.
This program is ideal for individuals working in the automotive industry who want to enhance their customer service skills and advance their careers.
Upon completion of the program, learners can expect to gain a deeper understanding of the automotive industry, including its products, services, and target markets.
The learning outcomes of this program include the ability to provide exceptional customer service, resolve customer complaints, and work effectively in a team environment.
The program is typically completed over a period of 12 weeks, with learners attending classes one day a week.
The Extended Professional Certificate in Customer Service for the Automotive Industry is highly relevant to the automotive industry, as it addresses the specific needs of this sector.
By completing this program, learners can demonstrate their commitment to delivering high-quality customer service and enhance their employability in the automotive industry.
The program is designed to be flexible, with learners able to study at their own pace and on their own schedule.
The Extended Professional Certificate in Customer Service for the Automotive Industry is a valuable addition to any learner's skillset, providing a competitive edge in the job market.
Learners can expect to gain a range of skills, including communication, problem-solving, and time management, which are essential for success in the automotive customer service sector.
The program is taught by experienced industry professionals who have a deep understanding of the automotive industry and its customer service requirements.
The Extended Professional Certificate in Customer Service for the Automotive Industry is a recognized qualification that can be applied for in many countries, including the UK, Australia, and the US.
By completing this program, learners can enhance their career prospects and advance their careers in the automotive industry.
The program is designed to be accessible to learners of all levels, with no prior experience or qualifications required.
The Extended Professional Certificate in Customer Service for the Automotive Industry is a valuable investment for learners who want to develop their skills and knowledge in the automotive industry.

Why this course?

Extended Professional Certificate in Customer Service is highly significant in today's market, particularly in the automotive industry. According to a recent survey by the UK's Automotive Industry Council, 75% of car buyers consider customer service when making a purchasing decision, with 60% willing to pay more for a better experience (Google Charts 3D Column Chart, see below).
Statistics Percentage
Car buyers consider customer service 75%
Willing to pay more for better customer service 60%

Who should enrol in Extended Professional Certificate in Customer Service for the Automotive Industry?

Ideal Audience The Extended Professional Certificate in Customer Service for the Automotive Industry is designed for professionals working in the automotive sector who want to enhance their customer service skills.
Job Roles Sales and marketing teams, customer service representatives, service advisors, and dealership staff can benefit from this course.
Industry Background In the UK, the automotive industry is a significant contributor to the economy, with over 230,000 people employed in the sector. A good customer service experience can lead to increased customer loyalty and repeat business, with 75% of UK car buyers saying they are more likely to return to a dealership that provides excellent customer service.
Learning Objectives Upon completion of the course, learners will be able to demonstrate an understanding of customer service principles, develop effective communication skills, and apply knowledge of automotive industry-specific customer service best practices.

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