Certificate in Reception Skills

Wednesday, 17 September 2025 19:51:06

International applicants and their qualifications are accepted

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Overview

Overview

The Reception Skills Certificate is designed for individuals who want to develop essential communication and interpersonal skills in a reception setting.

Learn how to provide excellent customer service, manage phone calls, and handle administrative tasks with confidence.

This course is ideal for those looking to break into the workforce or advance their careers in administration, customer service, or related fields.

By the end of the course, you'll be able to:

Interact with clients and colleagues effectively

Manage reception areas and administrative tasks

Develop strong communication and problem-solving skills

Take your first step towards a successful career in reception or administration. Explore the Certificate in Reception Skills today and discover a world of new opportunities!

Certificate in Reception Skills is an ideal starting point for those seeking a career in administration. This comprehensive course equips learners with essential skills to excel in a reception role, including communication, time management, and customer service. By completing this Certificate in Reception Skills, individuals can enhance their employability and career prospects in various industries. The course features interactive modules, practical exercises, and assessments to ensure learners gain hands-on experience. With Certificate in Reception Skills, you'll gain confidence in handling front-of-house duties, managing schedules, and providing exceptional customer service.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Communication Skills
• Time Management and Organisation
• Customer Service Skills
• Data Protection and Confidentiality
• Health and Safety Awareness
• Equality and Diversity
• Conflict Resolution and De-escalation
• Reception Software and Systems
• Telephone Etiquette and Answering
• First Aid and Emergency Procedures

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Certificate in Reception Skills

The Certificate in Reception Skills is a popular vocational qualification that equips learners with the essential skills to excel in a receptionist role.
This certificate is designed to provide learners with a comprehensive understanding of the skills required to work effectively in a front-of-house environment, including communication, customer service, and administrative tasks.
Upon completion of the course, learners can expect to gain the following learning outcomes:
- To communicate effectively with customers, colleagues, and other stakeholders
- To provide excellent customer service, including answering phone calls, responding to emails, and greeting visitors
- To manage administrative tasks, such as scheduling appointments, taking messages, and maintaining records
- To work efficiently in a fast-paced environment, prioritizing tasks and managing time effectively
- To maintain confidentiality and handle sensitive information with discretion
The duration of the Certificate in Reception Skills course varies depending on the provider, but it typically takes around 12-16 hours to complete.
This course is highly relevant to the hospitality, tourism, and service industries, where receptionists play a vital role in providing excellent customer service and ensuring a smooth operation of the business.
Many employers require receptionists to hold this certificate, so it can be a valuable addition to your CV and career prospects.
By gaining the Certificate in Reception Skills, you can demonstrate your commitment to providing excellent customer service and your ability to work effectively in a fast-paced environment.
This qualification is also recognized by the National Careers Service and the Institute of Customer Service, which can help you to progress in your career or start a new one.

Why this course?

Certificate in Reception Skills: A Key to Unlocking Career Opportunities in the UK Job Market In today's competitive job market, having a Certificate in Reception Skills can significantly boost one's employability and career prospects. According to the UK's Office for National Statistics (ONS), there were over 3.5 million administrative assistants employed in the UK as of 2020, with many more roles available in related fields such as customer service and HR.
Industry Number of Jobs
Administrative Assistants 3,542,000
Customer Service Representatives 2,444,000
HR and Recruitment Specialists 1,344,000

Who should enrol in Certificate in Reception Skills?

Ideal Audience for Certificate in Reception Skills The Certificate in Reception Skills is designed for individuals who wish to develop the essential skills required to work effectively in a reception environment, typically in the UK.
Age and Experience The course is suitable for individuals aged 16 and above, with little to no prior experience in a reception role. In the UK, it is estimated that over 1 million people work in reception roles, with many more seeking to transition into these positions.
Career Goals Those seeking to progress into a reception role, or looking to upskill and enhance their employability, will benefit from this qualification. In the UK, the Certificate in Reception Skills is often a stepping stone for individuals aiming to secure a role in administration, customer service, or other support functions.
Learning Style The course is designed to be flexible and accessible, with a range of learning styles catered for. Learners can choose from a variety of delivery methods, including online and classroom-based training, to suit their individual needs and preferences.

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