Professional Certificate in Customer Relationship Management (CRM) Basics

Tuesday, 08 October 2024 09:39:25

International applicants and their qualifications are accepted.

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Professional Certificate in Customer Relationship Management (CRM) Basics

Overview

Discover the key principles of Customer Relationship Management (CRM) with our Professional Certificate in CRM Basics course. Dive into essential topics through real-world case studies and actionable insights, equipping you with vital skills for success in today's digital landscape. Learn how to build strong customer relationships, enhance customer loyalty, and drive business growth. This practical approach will help you understand the importance of CRM strategies and how to implement them effectively. Whether you're a beginner or looking to refresh your knowledge, this course is designed to provide you with the tools you need to excel in CRM. Enroll today and take the first step towards mastering CRM fundamentals.

Enhance your customer relationship management skills with our Professional Certificate in Customer Relationship Management (CRM) Basics program. Dive into the fundamentals of CRM strategies, tools, and best practices to build lasting connections with your customers. Learn how to effectively manage customer data, analyze customer interactions, and improve customer satisfaction. Our comprehensive curriculum covers key topics such as customer segmentation, communication strategies, and CRM software utilization. Gain practical insights from industry experts and hands-on experience through real-world case studies. Elevate your career prospects and drive business growth by mastering the essentials of CRM. Enroll now and take the first step towards becoming a CRM expert!

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Customer Relationship Management • Understanding Customer Needs and Expectations • Building Strong Customer Relationships • CRM Tools and Technologies • Data Management and Analysis in CRM • Implementing CRM Strategies • Measuring CRM Success • Customer Retention and Loyalty Programs • Handling Customer Complaints and Feedback • Ethical Considerations in CRM

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme duration is as follows:

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Awarded by

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Career Role Key Responsibilities
CRM Specialist Implement CRM strategies, analyze customer data, and optimize customer interactions.
Customer Service Manager Oversee customer service operations, train staff, and resolve escalated customer issues.
Sales Representative Utilize CRM tools to track leads, manage sales pipelines, and improve customer relationships.
Marketing Coordinator Create targeted marketing campaigns, segment customer data, and measure campaign effectiveness.
Business Development Executive Identify new business opportunities, build relationships with clients, and drive revenue growth.

Key facts about Professional Certificate in Customer Relationship Management (CRM) Basics

Professional Certificate in Customer Relationship Management (CRM) Basics

Are you looking to enhance your understanding of Customer Relationship Management (CRM) and its importance in today's business landscape? The Professional Certificate in CRM Basics is designed to provide you with the essential knowledge and skills to excel in this critical area of business.

Key Learning Outcomes:

● Understand the fundamentals of CRM and its role in building strong customer relationships
● Learn how to effectively implement CRM strategies to drive customer loyalty and retention
● Gain insights into the latest CRM technologies and tools used in the industry
● Develop the ability to analyze customer data and use it to personalize customer interactions

Industry Relevance:

This course is highly relevant for professionals working in sales, marketing, customer service, and business development roles. In today's competitive business environment, organizations are increasingly focusing on building and maintaining strong relationships with their customers. By completing this course, you will be equipped with the knowledge and skills needed to succeed in this customer-centric approach to business.

Distinctive Course Features:

● Interactive online modules that allow you to learn at your own pace
● Real-world case studies and examples to help you apply CRM concepts in practice
● Expert instructors with extensive experience in CRM and related fields
● Practical assignments and assessments to test your understanding and skills

Enroll in the Professional Certificate in Customer Relationship Management (CRM) Basics today and take the first step towards becoming a CRM expert in your organization!

Why this course?

In today's competitive business landscape, customer relationship management (CRM) has become a crucial aspect of maintaining customer loyalty and satisfaction. The Professional Certificate in CRM Basics equips professionals with the necessary skills and knowledge to effectively manage customer interactions and enhance overall customer experience. Industry demand for professionals with CRM expertise is on the rise, with companies increasingly recognizing the importance of building strong relationships with their customers. According to recent statistics, the average salary for a CRM Manager in the UK is £45,000 per year, with opportunities for career growth and advancement. The table below highlights the increasing demand for CRM professionals in the UK and the corresponding salary range: | Job Title | Average Salary (GBP) | |--------------------|----------------------| | CRM Manager | £45,000 | | CRM Specialist | £35,000 | | CRM Analyst | £30,000 | By obtaining a Professional Certificate in CRM Basics, individuals can enhance their career prospects and contribute to the success of their organizations. Invest in your future today and gain the skills needed to excel in the dynamic field of customer relationship management.

Who should enrol in Professional Certificate in Customer Relationship Management (CRM) Basics?

Who is this course for?

The Professional Certificate in Customer Relationship Management (CRM) Basics is designed for professionals in the UK who are looking to enhance their understanding of customer relationship management strategies and techniques.


This course is ideal for:

  • Customer service representatives
  • Sales professionals
  • Marketing executives
  • Business owners
  • CRM administrators

According to a recent survey, 87% of UK businesses believe that customer relationship management is essential to their success. By enrolling in this course, you will gain the knowledge and skills needed to effectively manage customer relationships and drive business growth.