IT Support Technician Certificate
Overview
The IT Support Technician certificate is a comprehensive program designed to provide individuals with the knowledge and skills required to provide technical support and assistance to end-users in an IT environment. It prepares students for entry-level positions in IT support roles, where they will be responsible for troubleshooting and resolving hardware, software, and network issues.
The IT Support Technician certificate is a comprehensive program designed to equip individuals with the skills and knowledge needed to provide technical support and assistance in an IT environment. This certificate program focuses on developing practical skills in troubleshooting hardware and software issues, resolving technical problems, and providing excellent customer service.Throughout the program, students learn about computer hardware components, including CPUs, memory, storage devices, and peripherals. They gain an understanding of operating systems, such as Windows, macOS, or Linux, and learn how to install, configure, and troubleshoot these systems. Students also explore networking concepts, including network protocols, IP addressing, and basic network troubleshooting.