Customer complaints are an inevitable part of any business, and the automotive sector is no exception. Handling customer complaints effectively is crucial for maintaining customer satisfaction and loyalty. In this blog, we will discuss some best practices for handling customer complaints in the automotive sector.
Statistic | Percentage |
---|---|
Percentage of customers who will return if their complaint is resolved | 70% |
Percentage of customers who will leave if their complaint is not resolved | 91% |
Percentage of customers who will share their positive experience with others | 77% |
By following these best practices, automotive businesses can effectively handle customer complaints and turn a negative experience into a positive one. Remember, happy customers are more likely to become repeat customers and recommend your business to others.
Source: Customer Satisfaction Survey, 2021